Welcome to NetNova Solutions — your trusted provider of secure and reliable Payment Gateway Services. This Refund and Return Policy outlines the conditions and procedures for requesting refunds for purchases made through our platform.
1. General Policy
At NetNova Solutions, we strive to ensure satisfaction with every transaction processed through our systems. However, due to the nature of our digital payment gateway services, all sales are considered final once the service is successfully activated or delivered.
2. Eligibility for Refund
Refunds will only be applicable under the following conditions:
- The service was not activated or delivered due to a technical issue from our end.
- Duplicate transactions were processed as a result of a system error.
- An incorrect amount was charged due to a processing malfunction.
All refund requests must be submitted within 7 business days of the transaction date. Requests made after this period will not be entertained.
3. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- Change of mind after service activation or access granted.
- Issues caused by third-party payment platforms or user-side network problems.
- Incorrect information provided by the customer during checkout or service configuration.
4. Refund Process
To request a refund, customers must send an email to info@netnovasolutions.store with the following details:
- Full name
- Transaction ID
- Date of purchase
- Reason for refund request
Our support team will review the case and, if approved, initiate a refund to the original payment method within 10–15 business days.
5. Service Cancellation
Customers may request a cancellation only before the activation of a payment gateway account. Once setup or access credentials are shared, cancellation and refund are no longer possible.
6. Contact Us
For refund or return-related concerns, please contact us at info@netnovasolutions.store. Our support team is available to assist with any billing or transaction-related queries.
7. Policy Updates
NetNova Solutions reserves the right to update this Refund and Return Policy at any time to reflect changes in our services or legal obligations. The latest version will always be available on https://netnovasolutions.store